FAQ

Product Questions

What Currency Are Your Prices?

All our prices are listed in Australian dollars.

Where Can I Buy Matcha & Ink Products?

Our products are available exclusively online via this website or our Etsy store. 

How Do I Care For My Item?

    T-shirts:

    • Cold machine wash.
    • Line dry in shade.
    • Do not bleach, do not tumble dry. 
    • Do not iron print.

    Where are Matcha & Ink products manufactured?

    The location of our manufacturing depends on the product. 

    The t-shirt range is printed and shipped from Melbourne using As Colour t-shirt blanks. You can read more about As Colour and their ethical manufacturing standards here.  Most As Colour products are ethically manufactured in Bangladesh or China in ethically certified factories, for more information please click the link above. 

    Some of the sweatshirts are printed in Queensland. If your product is out of stock in Melbourne, it may be sent from Brisbane to ensure you receive it promptly, and vice versa. 

    Will my item look exactly like the product images?

    While every effort is made to represent our products accurately, please remember that our products are handmade to order.  Each Matcha & Ink product is unique, and this means the print placement may vary slightly from the product photos.

    Also, please be aware that the colour you see on your computer monitor will not exactly match the item you receive.  Each computer monitor is colour calibrated differently, making it impossible to accurately represent colours when selling online. 

    Please contact me if you have any questions or concerns about your order.

    Why is the activewear no longer available?

    As with most businesses, Covid19 created unprecedented business stress.  My activewear range was made in Europe and the production and shipping delays caused by covid19 made it unviable to continue selling these products. It was a big decision to discontinue the range, but for now, at least it seems like the right choice. 

    Our Sustainability Policy

    I deeply care about the environment and try to run this small business as sustainably as possible. 

    Fabric

    The inks used in all of our printing are water-based pigment inks which are CPSIA compliant, and Oeko-Tex™ certified. This means they are non-toxic and reduce environmental waste.

    Most t-shirt colours are 100% cotton with the exception being the marle (heather) textured colours. The cotton is responsibly sourced through the BCI (Better Cotton Initiative).  The t-shirt manufacturer, AS Colour, are also members of the Amfori BSCI initiative.  

    Organic cotton t-shirt options are also available.

    Made To Order

    Each product is made to order. This ensures we don't use more resources than we require.  None of our products end up in landfill due to overproduction.

    When you buy from Matcha & Ink you are supporting slow, handmade sustainable fashion. 

    Sustainable Shipping

    All Matcha & Ink products are shipped directly to you from the manufacturer. This saves the emissions that would be produced by unnecessary shipping. 

    The t-shirts are printed in Melbourne, Australia and ship to you directly using carbon neutral shipping from Australia Post. 

    I am currently working out a way to offer compostable packaging, but unfortunately this is currently unavailable for some of my products. For now all soft plastic in the packaging can be recycled through the REDCycle program in Australia by dropping them off with your other soft plastics at bins in your local supermarket. For a list of locations please click here.

    Office Environment

    Matcha & Ink is a home-based business.  We recycle as much as possible, compost our food waste & use solar power. 

    Tree Planting

    For each Matcha & Ink product sold we purchase a tree via our reforestation partners, One Tree Planted.  One Tree Planted grow, plant & care for saplings in regions across the world and are a registered 501c3 charity. 

    During 2020 we are planting trees in areas effected by the recent bushfires. 

    Shipping Questions

    How Long Before My Item Is Shipped?

    All Matcha & Ink products are made to order.  This means you need to allow time for your item to be produced before shipping. Please see our production times below.

    Production Times:

    Production of T-shirts takes 2-7 business days. 

    Will My Item Be Shipped With Tracking?

    Our T-shirts are shipped with tracking as they are dispatched from Melbourne.

    Expected Delivery Times Australia

    T-shirts: We are currently experiencing some delays with production due to covid19.  The current expected delivery time for t-shirts is 8-15 business days when the flat rate shipping option is selected, choose express post and this time reduces to 7-12 business days.

    The times above are estimates only.  Orders shipped in peak shopping times may take longer.  

    If you have placed an order for an event or need the item by a specific date please email me as soon as you have placed the order so I can do my best to ensure your delivery arrives on time. 

    All products are made to order, and productions times apply (see above). 

    Do We Offer Expedited Shipping?

    We offer express shipping for our t-shirt range; this option can be selected at checkout. 

    How Much Does Shipping Cost?

    Shipping is a flat rate $5 fee per item for shipping within Australia. Free shipping is available for orders over $120.

    Due to covid19 delays we are currently upgrading every order to express shipping. 

    If the free shipping promotion is not active and you pay more shipping than you should, contact me & I will refund the difference. 

    Express shipping of t-shirts costs $10. 

    Do We Offer Worldwide Shipping?

    We are currently only shipping within Australia.

    Return, Exchange & Cancellation Questions

    How Do I Cancel My Order?

    Please contact me within 2 hours of placing your order through our website. After this time production on your item will have started & we are unable to accept cancellations.

    Can I Exchange My Item?

    I can't accept exchanges as each item is made to order. I do have a hassle free & transparent returns policy. If you would like to exchange an item, I suggest you return it for a refund or store credit and re-purchase the correct one. 

    How Do I Return An Item?

    Australian returns can be easily organised by clicking 'Submit a Return' in the menu or by visiting this link.

    Returns can only be accepted within seven days of you receiving delivery of your product. 

    The return shipping address (within Australia) will be provided to you. You will be responsible for return shipping costs. 

    To be eligible for a return, your item must be unused and in the same condition that you received it.

    I cannot accept returns for the following reasons:

    • Items that have been worn or washed
    • You try to return an item after the 7-day window has passed
    • Items that are damaged or altered
    • Sale items
    • You haven't contacted me to organise the return before sending it (& been given the correct shipping address)
    • You have returned the item to the sender or sent it back to the return shipping address on the package. 
    • I don't receive the item. I suggest you send the item back with tracking to ensure it doesn't get lost in the post. 

    You will receive a full refund (minus shipping) once I receive your returned item.

    Please see the size charts before placing your order. Your product will be made to order, so please try to choose the correct size. I am a very small business (it is just me!). 

    You will find the full return policy here.

    Our cookie policy can be found here.