Thanks for shopping at Matcha & Ink
If you are not entirely satisfied with your purchase, we're here to help.
Our returns policy lasts 7 days from the time you receive your delivery. If 7 days have gone by since you received your item, unfortunately, we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase to be included in your return package.
Returns must be sent to the address which will be provided to you once the return is initiated. Please do not send your purchase back to the address on your shipping label. If returns are not sent to the correct address a refund cannot be issued.
If you receive a product that you consider to be defective you will be required to provide clear photographs of the item fault to initiate the return process.
Please open your delivery carefully as we cannot accept a return for an item that has been damaged when you opened the package.
Refunds (if applicable)
Refunds cannot be initiated until the item has been received by our office.
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment), or if you prefer, as a store credit.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us or send us an email at firstname.lastname@example.org
Non-Faulty items. you will be responsible for paying for your own shipping costs to PO Box 5195, Frankston South, VIC, 3199, Australia. Original shipping costs are non-refundable.
Defective Items: Will be returned to our manufacturer. In order to initiate a return for a faulty item, we will require clear photographs of the fault. In this case, the return address will be provided to you via email after seeing the photos of the product fault.
Depending on where you live, the time it may take for your replacement product to reach you from our manufacturer may vary.
Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have any questions on how to return your item to us, contact us.